Terms of Use

These Terms of Use (“Terms”) form a binding agreement between you and OACRA LLC (“OACRA”, “we”, “us”, or “our”) regarding your use of:

• oacra.com and any related webpages (including the Resources blog and reentry directories);
• oacra.app and related web applications;
• OACRA’s AI-powered chatbot and digital tools (such as planners, games, and checklists); and
• Any other services, content, or communications we provide that reference these Terms.

By accessing or using any OACRA service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Legal & Privacy policies. If you do not agree, you must stop using our services.

These Terms are intended for adults. If you are under 18, you should use OACRA only with the involvement and consent of a parent, guardian, or legal representative.

OACRA’s AI-powered chatbot and related tools are designed to provide general, educational guidance about probation compliance, reentry planning, and related topics. They are not a substitute for professional advice.

• No legal advice. The chatbot does not provide legal advice or representation. For legal questions about your case, charges, or probation terms, you must consult a licensed attorney or legal aid organization.
• No clinical or mental health advice. The chatbot is not a therapist, doctor, or crisis service. For mental health concerns, contact a licensed professional. In an emergency, call 911 or your local emergency number.
• Verification required. You are responsible for verifying any AI-generated information with your probation officer, court, attorney, or other qualified professional before acting on it.
• No guarantees. OACRA does not guarantee compliance approvals, early termination, employment placements, housing, or any particular legal or administrative outcome.
• Informational only. AI outputs are suggestions and educational prompts, not binding instructions or decisions.

By using OACRA’s AI tools, you agree that you will not rely solely on AI interactions to make decisions that could affect your legal status, liberty, or safety.

Your use of OACRA is also governed by our Legal & Privacy page. This section summarizes key points specific to AI interactions.

3.1 Chatbot Interactions & Service Improvement

• By using the chatbot, you understand that your messages may be logged and analyzed to operate the service, improve accuracy, and monitor safety and misuse.
• We may use anonymized or aggregated data to improve our tools, train models, and generate usage statistics.

3.2 Personal Data

• We aim to limit the collection of personally identifiable information (PII) and encourage you not to share sensitive details you do not need to share.
• Where personal data is collected (for example in contact forms, store checkouts, or provider listings), it is processed in line with our Privacy Policy.

3.3 Agencies & Professional Users

• Agencies, NGOs, or professionals using OACRA with their clients are responsible for ensuring that any client data they input is handled lawfully, securely, and in accordance with their own policies.
• Agencies must not share confidential case information with OACRA beyond what is necessary for general, de-identified guidance.

For full details on data handling, retention, and your rights, please review our Legal & Privacy page.

4.1 User Responsibilities

• You remain fully responsible for your own compliance with court orders, probation conditions, and laws.
• You agree to use OACRA only for lawful purposes and in a way that does not violate your supervision terms.
• You are responsible for double-checking any deadlines, locations, or requirements with official sources.

4.2 OACRA’s Liability Limitations

• OACRA is not liable for any misinterpretation, omission, or misuse of AI-generated or website information.
• OACRA is not responsible for decisions made by courts, probation departments, employers, landlords, or service providers.
• Directories and listings are informational only; we do not control third-party providers or guarantee their services.

To the maximum extent permitted by law, OACRA and its owners, employees, and contractors are not liable for indirect, incidental, special, or consequential damages arising out of or related to your use of our services.

4.3 Agencies & Organizational Users

• Agencies using OACRA must ensure that information they provide (e.g., service listings) is accurate and up to date.
• Agencies are responsible for their own professional obligations, ethics rules, and regulatory compliance.

4.4 Suspension & Termination

• We may suspend or terminate access for any user or agency who misuses OACRA, violates these Terms, attempts to harm the service, or uses OACRA to harass or exploit others.
• We may disable or limit the chatbot in specific jurisdictions or contexts if we determine that doing so is necessary for legal, safety, or ethical reasons.

By logging in, accessing, or using any OACRA service (including the AI chatbot, directories, or digital products), you confirm that:

• You have read, understood, and agree to these Terms of Use and our Legal & Privacy policies.
• You understand that AI interactions are non-binding, informational assistance only.
• You will consult appropriate professionals (such as attorneys, clinicians, or probation officers) before making decisions based on OACRA guidance.

If you do not agree with these Terms, you must discontinue use of OACRA’s services and tools.

To promote reliability, safety, and fairness, OACRA implements ongoing oversight of its AI tools.

6.1 Oversight Practices

• Periodic human review of anonymized chatbot interactions to assess accuracy, clarity, and policy compliance.
• Flagging and escalation of potential misinformation, harmful content, or inappropriate responses to an internal governance team or qualified reviewers.
• Continuous improvement of prompts and AI configurations based on review outcomes, user feedback, and updated policies.

6.2 User Feedback & Reporting

• Users may report incorrect, harmful, or confusing AI guidance by contacting contact@oacra.app and including screenshots or a brief description.
• We may temporarily disable features or adjust responses while we investigate reported issues.

AI is probabilistic and may occasionally generate incomplete or incorrect outputs. Oversight processes are intended to reduce, not eliminate, such errors.

OACRA reserves the right to update or modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice (for example, through the site, by email, or within the app).

• Users and agencies may be asked to re-confirm their agreement to the Terms after significant updates.
• Your continued use of OACRA after any changes become effective constitutes acceptance of the revised Terms.

If you do not agree to the updated Terms, you should stop using OACRA and contact us with any questions.

If you have questions about these Terms or how they apply to you, you can reach us at:

• Email (primary): contact@oacra.app
• Phone (U.S.): 786-782-5408 (for general and business inquiries only)
• Mailing address: OACRA LLC, 405 Cassia Dr., Davenport, FL 33897, USA (remote-only; no in-person visits)

For data protection and privacy-specific questions, please also review our Legal & Privacy page.